Privacy Statement

P.T Villa Queens Bunaken Privacy Statement

   THE DATA WE COLLECT

At touchpoints throughout your guest journey with us, we collect Personal Data in accordance with applicable law, and to provide you with excellent service at Bunaken Villa Queen’s. Personal Data is information that may identify you as an individual or relate to you as an identifiable individual. We collect and process the following types of Personal Data about you:

General Identifying Information

Including your full name, postal address, email address, telephone number, social media account ID, profile photo, and other data made publicly available or data made available by linking your social media and any membership accounts with us, or other similar identifiers.

Demographic Information and Important Dates

Including your gender, language preferences, nationality, birthday, anniversary, or special occasions.

Government-Issued Identification

Including your passport, visa, or other government-issued identification (and the Personal Data contained therein), which may be required for check-in or for participation in diving activities.

Financial Information

Including your credit, debit, or other payment data used for bookings and services.

Membership or Rewards Program Information

Including membership or rewards program data, and affiliations with any partner programs we may offer.

Service and Booking Information

Including details of your prior stays or interactions with us (including via our website chat or other communication channels), goods and services purchased (such as accommodation, diving packages, spa treatments, restaurant orders, tours), any special service and amenity requests you make, your travel itinerary and any tour group information, activity data related to your stay (like diving certifications or courses), or employer details (if you are booking for business purposes).

We do not offer refunds. However, we understand that plans can change, so we’re happy to offer a full credit for the amount you paid. This credit can be used toward a future stay and is valid for one year from your original check-in date. We hope to see you soon!

 

Feedback and Issues

Including any insurance information if relevant, emergency contact details you provide, any complaints or feedback you submit to us.

In more limited circumstances, we may also collect:

  • Data about family members and companions (including names and ages of children) who may be traveling or participating in activities with you.
  • Biometric data (for example, for specific spa treatments where you have provided consent).
  • Images, videos, and audio data via: (a) recordings of your voice (such as when we record customer service calls for quality assurance purposes); (b) security cameras located in public areas, such as hallways, lobby, and around the property; and (c) potentially through body-worn cameras carried by our security personnel for safety and security.

We may also collect information about your “Preferences” that you provide to us or that we learn about you during your stay, in order to make your current and future experiences with Bunaken Villa Queen’s more enjoyable. These include your “Interests and Passions,” such as whether you enjoy diving, snorkeling, spa treatments, or specific types of tours or excursions; your “Food and Beverage” Preferences, which may include any dietary restrictions or preferences so that our restaurants can cater to your needs; and your “Room and Stay” Preferences, which include room or villa options, amenities you prefer, and any other likes or dislikes that help us improve our services for you. Other Preferences may also include details about who you usually travel with, their relationship to you, special dates such as anniversaries and birthdays, and any other relevant information to personalize your experience.

If you submit any Personal Data about other people to us (e.g., if you make a booking for another individual or a group), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.

THE ONLINE AND MOBILE DATA WE COLLECT

We may also collect “Other Data” that does not directly identify you. To the extent Other Data reveal your specific identity or relate to an individual, or are combined with Personal Data, we will treat Other Data as Personal Data.

Other Data includes:

System Data: When you use both desktop and mobile devices to access our online services (our website, potential apps), we collect certain data through your browser or automatically through your device, such as your computer type, screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version, and the name and version of the online services you are using.

IP Address: We also collect your IP address, a number that is automatically assigned to the device that you are using by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files when a user accesses our online services, along with the time of the visit and the pages that were visited. We use IP addresses to calculate usage levels, diagnose server problems, and administer our online services. We may also derive your approximate location from your IP address.

Precise Location-Based Services: With your consent, if you use our mobile app or other location-enabled services we may offer, we may collect the precise geolocation of your device by using satellite, cell phone tower, Wi-Fi signals, or other technologies. We will collect this data if you opt-in through the app or other program (either during your initial login or later) to improve special offers and to enable location-driven capabilities on your device, such as to find information about our property, local attractions, or potentially offer location-based promotions. If you have opted-in to share your location, the app or other program will continue to collect location data based on how you choose to share the data through your device settings.

Precise Location Choices: You can specify via your device operating system (such as through the “Settings” icon) whether to always share location data, only when the app is in use, or never. If you choose only when the app is in use, we will have access to the data until you log off or close the application or until you use your phone or other device settings to disable location capabilities for the app or another program.

Cookies and Similar Technologies on our Website

When you visit our website from either a desktop or mobile device, we may collect and use cookies or other identifiers to enhance your experience, provide certain functionalities, and understand how our website is used. This may include using cookies to remember your preferences. We do this primarily through cookies, which are small pieces of data stored directly on the computer or mobile device that you are using. We currently do not respond to browser do-not-track signals.

You can learn more about cookies at various online resources.

In general, we use different types of cookies, which may include:

  • Strictly Necessary Cookies: These cookies are essential for the basic operation of our website, such as enabling secure login areas or facilitating bookings.
  • Functional Cookies: These cookies allow our website to remember your site preferences and choices you make, such as language selection. We may also use them to facilitate navigation and personalize your experience.
  • Advertising Cookies: We may use advertising cookies to understand your interests and present you with relevant information about our services.
  • Analytics Cookies: Analytics cookies help us improve our website by collecting and reporting information on how you use it, such as which pages you visit most often.

Cookie Choices

You have choices regarding cookies. If you choose to disable cookies, however, it might affect the functionality and your experience on our website. For instance, the website might not remember your preferences, and you might need to log in each time you visit certain areas.

Here are several ways to manage cookies:

  1. Browser settings: Most web browsers allow you to manage cookies through their settings. You can usually find options to block or delete cookies.1 As each browser is different, please refer to the help section or settings of your specific browser for instructions.
  2. Our website’s settings: We may also provide specific cookie management options within our website. Please check our privacy policy or the relevant settings page on our site for more details.

We may also use third-party analytics services to help us understand how our website is used. These services may use cookies and similar technologies to collect and analyze information.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our full Privacy Policy.

Apps and Mobile Devices

If you download and/or use our mobile app (if available), we may collect certain data such as app usage information, the date and time the app on your device accesses our servers, and what data and files have been downloaded based on your device ID. We use this data to ensure our online services function properly.

Our apps may also contain software development kits (SDKs) from third parties which might collect and transmit data to enable various features within the app.

With your consent, if required by your device’s operating system and applicable law, we may also collect mobile device advertising identifiers to enhance and personalize your experience and potentially deliver relevant information or offers to you through our website, app, or external advertising.

If you use any automated chat functionalities or AI-powered chat technologies we may offer on our website or app, we collect the Personal Data that you submit to provide, improve, and develop these features so we can better respond to your and other guests’ future interactions. By using these features, you understand that P.T Villa Queens Bunaken and our third-party service providers may use the information in the chat for quality and training purposes.

  • Optional App Features: Our apps might contain optional features made available by your device’s operating system. To improve your experience, we may request your permission to use your device’s location, camera, or other functions. You can choose not to allow the use of such functions, which may mean that certain app features will not be available to you. You can manage these permissions through your device settings.

Aggregated and Segmented Data

We may aggregate the data we collect, and this aggregated data will not personally identify you or any other user. We may also use both Personal Data and Other Data to categorize guests into segments or groups to provide more relevant information, including potential advertising.

HOW AND WHERE WE COLLECT YOUR DATA

This Privacy Statement describes the privacy practices of P.T Villa Queens Bunaken for Personal and Other Data that we collect through the following:

  • P.T Villa Queens Bunaken: We collect Personal Data and Other Data within our different facilities and services, such as our villas, diving center, spa, and restaurants, for the purposes described in this Privacy Statement, including providing and personalizing our services, communicating with you, and for our business operations.
  • On-Property and Travel Providers: We may collect your Personal Data and Other Data from various outlets within our property, such as our spa, restaurants, diving center, and tour services.
  • Linked Accounts: We may collect Personal Data and Other Data when you use your booking information or online services login to connect with certain third-party services, such as booking platforms or travel agencies.
  • Advertising Partners: We may collect Personal Data and Other Data from third parties who may provide marketing, advertising, and promotions related to our services. We may combine data collected from Advertising Partners with data we collect from or about you and use it as described in this Privacy Statement and applicable law.
  • Other Sources and Data Providers: We may collect Personal Data and Other Data from various third parties, such as online travel agencies and providers. We may combine this data with the data we collect from you and use it as described in this Privacy Statement and applicable law.
  • Online Services: We collect Personal or Other Data when you interact with our online services, such as Browse our website, making a reservation, purchasing services, communicating with us (including via any automated chat functionalities), connecting with us on social media, signing up for newsletters, or participating in surveys or promotional offers.
  • Customer Care Centers: We collect Personal Data when you make a reservation over the phone, communicate with us by email or other online communication channels, or contact our customer service. These communications may be recorded for quality assurance and training purposes.
  • Internet-Connected Devices: We may collect Personal and Other Data from internet-connected devices available at our property, such as when you connect your device to our Wi-Fi network.
  • Combined Data: The Data collected from the above sources may be combined and used as described in this Privacy Statement and applicable law.

HOW AND WHEN WE SHARE YOUR DATA

Our goal is to provide you with the best possible hospitality and services at Bunaken Villa Queen’s. To do this, we may share your Personal Data and Other Data with the following:

  • P.T Villa Queens Bunaken Entities: We may share your Personal Data and Other Data within our different facilities and services, including our villas, diving center, spa, restaurants, and tour operations. This sharing is for purposes such as providing and personalizing your services, communicating with you, and for the efficient management of your bookings and our business. When you make a reservation, your data will be shared with the relevant departments within Bunaken Villa Queen’s to fulfill your booking.
  • On-Property and/or Travel Providers: We may share your information with specific outlets within our property, such as our spa, restaurants, or diving center, to provide you with the services you have requested. If we partner with external travel providers for tours or other activities, we may also share your information with them to facilitate those services.
  • Advertising Partners. We may share Personal Data and Other Data with advertising partners to provide you with relevant marketing, advertisements, and promotions about our services and offers.
  • Service Providers. We may disclose Personal Data and Other Data to third-party service providers who assist us in operating our business, including companies that provide website hosting, any automated chat functionalities or AI-powered technologies we may use, data analysis, payment processing, customer service, email delivery, marketing, and other services. We ensure that these service providers handle your data in accordance with applicable privacy laws and our instructions.
  • Other Uses and Disclosures:
  • We will use and disclose Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations, such as in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of P.T Villa Queens Bunaken’s business, assets or stock (including any bankruptcy or similar proceedings); (f) to protect the rights, privacy, safety or property of P.T Villa Queens Bunaken, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  • We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law.
  • YOUR PRIVACY CHOICES AND COMMUNICATION PREFERENCES
  • At P.T Villa Queens Bunaken, we believe that you should have choices regarding your data. We provide you with options and information to manage your preferences about what you share with us and how you hear from us.
  • Communication Preferences
  • If you no longer wish to receive marketing-related emails or messages from us, you may opt out by following the unsubscribe instructions provided in any such communication you receive. These instructions will typically be found at the bottom of the email.
  • Alternatively, you can contact us directly with your request to unsubscribe from marketing communications using the contact details provided in our Privacy Policy or on our website.
  • Note: Even if you opt out of marketing-related communications, we will continue to send you important transactional messages, such as information about your reservations or stays, including booking confirmations and pre-arrival details, as well as any important account security updates.
  • If you have an account on our website or use our mobile app (if available), you may also be able to adjust your communication preferences within your account settings. Please check your account profile for options to manage how we communicate with you.
  • Linked Accounts: If you choose to link your booking or any membership information with external services (for example, through online travel agencies), we may share your data with those services as necessary.
  • Advertising Partners: We may share certain data with advertising partners to help us deliver relevant information and promotions about our services to you.
  • Other Sources: We may also share your data with third-party service providers who assist us in various aspects of our business operations, such as website hosting, data analysis, payment processing, and customer service.

We will ensure that any sharing of your Personal Data is done in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Cookies and Other Data

For information on your choices related to Cookies and Other Data, please see the Section on Cookies and Similar Technologies on our Website, above.

Your Privacy Choices & Individual Rights

Individual Rights

If you are afforded individual rights under applicable law, such as the right to access, correct, delete, restrict, or object to the processing of your Personal Data, you can exercise these rights by contacting us directly. Please refer to our Privacy Policy on our website [insert www.villaqueens.com here] for details on how to submit your request or contact our Data Protection Officer (if applicable).

You may also have the right to appeal our decision regarding your Individual Rights request, to the extent provided by law.

Additional Information

For your protection, we may need to verify your identity before fulfilling certain requests. When permitted by law, we may charge a reasonable fee to cover the costs of responding to your request.

We will try to comply with your request as soon as reasonably practicable and in accordance with applicable law. Please note that all individual rights may not be available under applicable law to all our guests or users of our services.

Contact Us

If you have any questions about this Privacy Statement or how we handle your personal data, please contact us at:

inquiries@villaqueens.com +62 877-8813-7675

Alternatively, you can send mail to:

P.T Villa Queens Bunaken Jl. Lingkungan 1 Bunaken Kepulauan, Manado, Sulawesi Utara, Indonesia, 95246

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